WEBZEBY Privacy Policy

This Privacy Policy describes how WEBZEBY (referred to as "we," "us," or "our"), with its registered office in Gurugram, Haryana, India, collects, uses, processes, and protects the personal information of our clients and website visitors ("you" or "users") in connection with our services, including web design, app development, cloud hosting, domain registration, and digital marketing.

We are committed to protecting your privacy and ensuring compliance with applicable Indian laws, including the Information Technology Act, 2000, and its associated rules, and we strive to align with global data protection best practices.

1. Scope and Applicability

This Policy applies to all personal data processed by us, whether collected through our website, mobile applications, service portals, or during the provision of any professional service.

2. Information We Collect

The types of personal data we collect depend on the nature of your interaction with WEBZEBY.

A. Identity and Contact Data

• Data Collected: Name, email address, company name, phone number, and physical billing address.
• Purpose: Service delivery, account management, communication, quoting, billing, and invoicing.

B. Service and Transaction Data

• Data Collected: Details regarding the services purchased, payment confirmation records, and service preferences.
• Purpose: Fulfilling contractual obligations, such as:
  • Domain Registration (WHOIS): Providing necessary information to accredited domain registrars and ICANN/registry operators as required by law.
  • Professional Email IDs: Setting up and managing email accounts.
  • Software/Creative Projects: Communicating on project milestones and deliverables.

C. Technical and Usage Data

• Data Collected: Internet Protocol (IP) address, browser type and version, operating system, geographical location, time zone setting, and website usage data (pages visited, time spent, referral source).
• Purpose: Website optimization, security monitoring, server management, fraud prevention, and performance analytics.

D. Client Data for Bulk Services (Critical Clause)

• Data Collected: Client-provided recipient lists (e.g., phone numbers) and message content for Bulk SMS and Bulk WhatsApp services.
• Purpose: Strictly for executing the client's purchased messaging campaigns.
• Commitment: This data is treated as highly confidential. WEBZEBY acts solely as the message transporter. We do not use, share, or retain this data beyond the necessary transmission time. The client is responsible for obtaining all necessary recipient consents and ensuring compliance with all relevant regulations, including those set by TRAI (Telecom Regulatory Authority of India).

E. Financial Data

• Data Collected: Billing address and details of the transaction.
• Note: We use third-party payment gateways (e.g., Razorpay, PayPal) to process payments. We typically do not store full payment card details on our servers.

3. How We Use Your Information (The "Why")

We use the collected data for the following legitimate business purposes:

1. To Provide Services: To manage your account, deliver, maintain, and improve the services you have requested, including hosting infrastructure and custom development.
2. To Communicate: To respond to support requests, send service-related announcements, technical notices, and administrative messages.
3. To Market: To send you promotional materials about our services, special offers, and digital industry insights (where permitted by law and subject to your marketing preferences).
4. To Secure: To monitor and enhance the security of our website, networks, and services, and to prevent fraud or abuse.
5. To Comply with Legal Obligations: To meet our legal duties, including those related to billing, accounting, and compliance with government and regulatory requests.

4. Data Sharing and Disclosure

We may share your information only under the following circumstances:

• Service Providers and Third-Party Vendors: We share data with partners essential to delivering our services (e.g., cloud providers like AWS/GCP, domain registrars, payment processors, and CDN providers). These parties are restricted from using your Personal Data for any purpose other than to provide services on our behalf.
• Business Transfers: In connection with a sale, merger, acquisition, or corporate restructuring involving WEBZEBY assets.
• Legal Requirements: When disclosure is necessary to comply with a legal obligation, court order, or governmental request.
• Consent: With your explicit consent for any purpose not defined in this Policy.

5. Data Security Measures

We implement a range of industry-standard security measures, including encryption, access controls, regular security audits, and firewalls, to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no electronic transmission or storage method is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal data:

• Access and Correction: You may request access to the personal data we hold about you and request corrections to any inaccuracies.
• Marketing Opt-Out: You may opt-out of receiving marketing emails from us by following the unsubscribe instructions included in those emails or by contacting us directly.
• Data Deletion: You have the right to request the deletion of your personal data, subject to certain exceptions where we are required to retain data for legal or auditing purposes.

7. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: